What does the insurance cover?
Frequently asked questions about the coronavirus pandemic regarding Advigon Travel Health Insurance for foreign guests and Young Travel. (23.03.2020)
FAQ Coronavirus
Questions about Advigon Travel Health Insurance for foreign guests
What is the insurance cover in case of an infection with the coronavirus?
If an insured event is due to an infection with the coronavirus SARS-CoV-2, insurance cover exists within the scope of the tariff.
Can I withdraw from my insurance contract if I cannot start my trip to Germany?
Yes, it is possible; just send us an email with the relevant documents to: client-services@advigon.com
May I cancel my trip to Germany because of the theoretical danger or fear of infection?
Every traveler has the right to withdraw from a contract. As described above it is possible to cancel the Advigon Travel Health Insurance contract. Other service providers (e.g. travel organizers) are basically entitled to charge the cancellation fees agreed to at the time of conclusion. Our Travel Health Insurance does not cover any cancellation costs in case of cancellation of your trip.
General questions
How can I prevent an infection?
It is important to frequently wash your hands thoroughly. Also note that wearing finger rings and nail polish impairs the effect of detergents and disinfectants!
You should not cough or sneeze into your hand, but use your elbow or a tissue. The tissues should be disposed of immediately in a closed waste bin. Provide fresh air by airing the room several times a day for 5-10 minutes each time.
If you have a fever or cough you should stay at home and, if you suspect infection contact a doctor or a health care institution initially only by telephone. In this way you can prevent third parties from being infected.
Where can I find information on the current situation regarding the coronavirus in Germany?
Information on the coronavirus and the worldwide travel warning can be found on the website of the Federal Foreign Office and on the homepage of the Robert Koch Institute at: