Advigon customer service

How can we help you?

Kontakt EN

The staff of Advigon will be delighted to help you and will answer any questions. Our team is looking forward to get in contact with you. Thank you for your interest in our products.

Please note:

All information that you submit to us will be processed personally and strictly confidentially by trained professionals. Data protection is very important to us. Therefore, please understand that we cannot provide you with contractually-relevant information by e-mail.

Please also note that our customer service is held in German and English.


Information on attempted fraud

Scammers claiming to be Advigon Versicherung AG are currently contacting borrowers and suggesting that they take out credit default insurance with Advigon. We would like to confirm that we have not concluded any credit default insurance policies at any time and that we do not offer this kind of insurance. Please feel free to contact us should you have any questions. You can do so by e-mailing bm@advigon.com.

Request a service

Would you like to request a service, report a claim or do you have any questions about your benefit regulation?

Call: +49 40 5555–4055

Question about the contract

Do you have any questions regarding your existing insurance contract? Please contact us online or by telephone.

Call: +49 40 5555 – 4014

Change of contact details

Has your name, bank account or place of residence changed? Please use our following contact forms and we will get back to you as soon as possible.

Request for certificate

Would you like to request a certificate for your Advigon health insurance? Please use our following contact forms and we will get back to you as soon as possible.

Praise and critism

Our top priorities are providing excellent customer service and ensuring that all our clients are satisfied. Help us so that we can constantly improve ourselves.

24-Hour Hotline

In case of emergencies, our worldwide emergency assistance line is available for all persons insured by Advigon. It is available at any time, 24/7, including Sundays and public holidays.

Call +49 621 5490-1906