Praise and critism
If you are particularly satisfied with us, we will be delighted to receive your positive feedback. At the same time, if anything fails to work out to your complete satisfaction and you have cause for complaint, please contact us.
Constructive criticism, after all, allows us continually to review and improve our service quality and our processes. Your complaint will be handled fairly by trained professionals. We will make every effort to respond to you quickly, where possible within 10 working days. If we need more than 10 working days, you will receive a provisional response and we will let you know what happens next. For data protection reasons, it may happen that we only respond by post.
Please use the following contact form for both compliments and criticism:
If you would rather not submit your complaint to Advigon directly, you can also have it examined by an independent office.
The contact information for the supervisory body is here:
In addition, you may also contact the Schlichtungsstelle für Konsumentenangelegenheiten (Mediation Office for Consumer Affairs). Participation in mediation is voluntary for both consumers and the companies affected.
Mediation Office for Consumer Affairs under Art. 4 of the AStG – Act on Alternative Disputes Resolution in Consumer Affairs
Amt für Volkswirtschaft (Office of Economic Affairs)
Bereich Konsumentenschutz (Consumer Protection Department)
You can find more information on the complaints procedure of the mediation office at:
We also draw your attention at this point to the possibility of extrajudicial dispute resolution. The EU Commission has set up an online platform which you can access through the following link: